Terms of Use
(Updated 04/07/24)
STANDARD TERMS OF
Why Do Horses LTD of 61 Bridge Street, Kington. HR5 3DJ (“Why Do Horses”, “we”, “us”, “our” or “the trainer”.)
Where To Find Information About Us and Our Services
You can find everything you need to know about us, WHY DO HORSES LTD and our services on our website before you order. We also confirm the key information to you in writing, after you order, by email.
WHEN YOU BUY FROM US YOU ARE AGREEING THAT:
1.1) We only accept orders when we've checked them: We contact you to confirm we've received your order and then we contact you again (normally within 3 working days) to confirm we've accepted it.
1.2) Sometimes we reject orders: for example because we can't verify your age (where the service is age-restricted) or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
1.3) We charge when we accept your order: However, for some services we take payment at regular intervals, as explained to you during the order process.
1.4) We charge interest on late payments: If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You pay us the interest together with any overdue amount.
1.5) We pass on increases in VAT: If the rate of VAT changes between your order date and the date we supply the service, we will, where applicable, adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
1.6) We're not responsible for delays outside of our control: If our supply of your service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: www.whydohorses.com or [email protected] to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
1.7) We charge you if you don't give us information we need or do preparatory work as agreed with us: We charge you additional sums if you don't give us information we've asked for about how we can access your property to provide the service or if you don't do preparatory work to prepare for the services, as agreed with us. For example, we might need to reschedule Services.
1.8) You have a legal right to change your mind: Your legal right to change your mind. For most of our services, you have 14 days after the date we confirm your order to change your mind about a purchase, but:
You lose the right to cancel any service, when it's been completed (and you must pay for any services provided up to the time you cancel).
You agree that we can start to provide the services before the expiry of the cancellation period and that if you cancel after the start of the services and before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied.
The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.
You cannot cancel an online course once you have been enrolled on it
How to let us know and what happens next. If you change your mind contact our Customer Service Team:
By email at: [email protected], or
In writing at: Why Do Horses. 61 Bridge Street, Kington. HR5 3DJ.
We will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We will refund you by the method you used for payment. We don't charge a fee for the refund.
1.9) You can end an ongoing contract (find out how):
We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team: [email protected]
1.10) We can change services and these terms:
Changes we can always make.
We can always change a service: to reflect changes in relevant laws and regulatory requirements; and to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the service.
Changes we can only make if we give you notice and an option to terminate.
We can also make the following types of change to the service or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team:[email protected] to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received.
1.11) We can suspend supply (and you have rights if we do): We can suspend the supply of a service. We do this to:
deal with technical problems or make minor technical changes;
update the service to reflect changes in relevant laws and regulatory requirements;
or make changes to the service.
We let you know, may adjust the price and may allow you to terminate. We will contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the service [for longer than 1 week in any month we adjust the price so you don't pay for it while it's suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 1 month you can contact our Customer Service Team: [email protected] to end the contract and we'll refund any sums you've paid in advance for services you won't receive.
1.12) We can withdraw services: We can stop providing a service. We let you know at least 1 week in advance and we refund any sums you've paid in advance for services which won't be provided.
1.13) We can end our contract with you: We can end our contract with you for a service and claim any compensation due to us if:
you don't make any payment to us when it's due and you still don't make payment within 3 days of our reminding you that payment is due;
you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, background information or the location required for in-person sessions.
1.14) We don't compensate you for all losses caused by our services: We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
Unexpected: It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control.
Avoidable.
Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession
1.15) Digital Products: You agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set above and you acknowledge that you will lose your cancellation rights in relation to such digital content. Any digital materials included as part of the course require the following hardware and software and other functional requirements in order to be fully used: Good working internet connection
1.16) You’re responsible for making sure your measurements are accurate: If we've asked you for measurements relating to the service, you're responsible for making sure those measurements are correct. Find information and tips on how to measure [www.whydohorses.com] or contact our Customer Service Team: [email protected]
1.17) We use your personal data as set out in our Privacy Notice: How we use any personal data you give us is set out in our Privacy Notice:https://whydohorses.com/privacy-notice
1.18) You have rights if there is something wrong with your service: If you think there is something wrong with your service, you must contact our Customer Service Team: [email protected]
Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice websitewww.citizensadvice.org.uk
Summary of your key legal rights In relation to services, the Consumer Rights Act 2015 says: You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it. If a price hasn't been agreed upfront, what you're asked to pay must be reasonable. If a time hasn't been agreed upfront, it must be carried out within a reasonable timescale
1.19) You have several options for resolving disputes with us:
Our complaints policy.
Our Customer Service Team: [[email protected]] will do their best to resolve any problems you have with us or our services as per our Complaints policy:
You can go to court.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
1.20) Other Important Terms Apply To Our Contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
2) Booking
2.1) Bookings must be made by an adult aged 18 years or over
2.2) Booking confirmation will always be sent out. If you have requested a specific date and/or time via our contact page, these details are not guaranteed until a confirmation has been sent to you.
2.3) It is the client’s responsibility to ensure that they attend the session at the correct time, place and date according to the confirmation details. This applies to training sessions and consultations, both in-person and online.
2.4) If you have booked a single session or a package, your payment confirms your attendance for the full duration. Please make every effort to attend each session. If you are unable to attend, please let us know as soon as possible.
2.5) If you have paid for a package of multiple sessions, these sessions must be booked within 6 months of the first session.
3) Fees & Prices
3.1) With all booking confirmations, you will receive an invoice for the service you have booked. The full fee must be paid at least 24 hours prior to the first session by a method acceptable to Why Do Horses. Usual payment methods include card payment and electronic bank transfer. Failure to pay at least 24 hours prior to the sessions may result in your booking being cancelled and the appointment being given to another client.
3.2) Price advertised at time of booking applies. This includes any offers or discounts.
3.3) In authorised circumstances, we may accept cheques or cash but this must be agreed prior to the first session, consultation or workshop.
3.4) Payment plans may be available upon request.
3.5) In the instance whereby a payment plan has been set up, but payments are not completed in full, we will seek to recover the remainder of the payment through a debt recovery company.
4) Inclement Weather
4.1) In the event of inclement weather, where a sheltered area, such as an empty stable or barn area, is available an alternative lesson will be offered. This could include content such as training theory or cooperative care. Where an alternative provision is offered, but is subsequently declined, a refund will not be issued.
5) Equipment and Handling
5.1) All training techniques used by Why Do Horses are kind, fair and effective.
5.2) Why Do Horses does not support the use of overly aversive or punitive techniques. Louise is a pro-positive trainer meaning that her preferred method of training is reward-based, however she supports and coaches those transitioning from more aversive methods. Therefore, the use of negative reinforcement (commonly termed ‘pressure and release’) is also allowed during sessions.
5.3) The welfare of the horse remains paramount at all times. Therefore, if a client is found to be using overly aversive or punitive training methods during any sessions they will be given an initial warning. If this continues both horse and owner will be asked to leave the class or the trainer will leave the one-to-one session and the client will not be entitled to a refund.
6) Health and Safety
6.1) I acknowledge that equestrianism is a risk sport and holds a potential danger and that all horses may react unpredictably on occasions.
6.2) I will take reasonable precautions to keep myself and others safe, when handling and training my horse. This includes wearing a current standard hard hat, appropriate gloves and appropriate footwear.
6.3) I understand that horses can respond differently in different scenarios and what might be safe in one situation/occasion may not be appropriate in another. To this end, I understand that I will need to make my own assessment as to the safety of a situation and task when my Coach/Instructor is not present. I understand that if I feel an activity or task is unsafe, then I should not proceed and that I undertake all exercises at my own risk.
6.4) All appointments must be attended by at least one adult over 18 years of age. Handlers must be aged at least 18 years of age.
6.5) If the situation becomes unsafe at any time, Why Do Horses reserves the right to halt the session without issuing a refund.
6.6) All horses should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites.
6.7) To attend a group session, owners must provide evidence that their horse is vaccinated and is up to date with boosters. If you are unsure about vaccinations, please consult your vet directly. This is for the safety of your horse and therefore no exceptions can be made.
6.8) Ensuring that the horse is suitably protected from the potential risk of disease, accident and/or ill health remains the responsibility of the owner at all times.
6.9) Owners are expected to clean up after their horses in and around the training venue. This includes any droppings and hay, amongst other things.
6.10) In a group session or a session taking place in a public outdoor area, all horses must be kept under control.
6.11) Owners are responsible for their horses at all times.
6.12) Please let us know immediately if your horse shows signs of illness or has been in contact with another horse infected with a contagious disease prior to a scheduled appointment.
6.13) We also ask that you notify us prior to a scheduled appointment, if your mare comes into season or if you intend to bring an entire male.
6.14) We make every effort to ensure safety of both clients and horses during group sessions. By making a booking, you are accepting that participating in an activity with horses and humans of any age poses a risk of injury to your, others and your horse and you agree to indemnify Why Do Horses for all personal injury and damage to property owned by you while attending the training classes. You also agree to make any person who accompanies you to the class aware that they are also there at their own risk.
6.15) All instances of accident or injury must be reported to the trainer at the time they occurred.
6.16) In group sessions, please do not allow your horse to approach other horses in class. Not all horses will respond well to another horse moving into their personal space, so we ask that you respect this.
7) Online Sessions and Other Materials
7.1) All Why Do Horses branded (branded by logo, website or name) materials (digital or otherwise) are the intellectual property of Why Do Horses LTD and are not to be reproduced in any way.
7.2) It is not appropriate to film or photograph other attendees, their families or their horses either in classes or via our online classes.
7.3) The trainer may ask to take photos or videos of you and/or your horse for records, social media or marketing and advertisements. If you agree verbally to the trainer taking photos or videos of you and/or your horse then you are agreeing to these terms of use.
7.4) If you are attending online sessions, it is important that you ensure your technology and internet connection are sufficient for you to be able to attend the session and view any videos successfully.
7.5) If your technology fails during a group class, it may be possible for the trainer to catch up with you at a mutually agreeable time, but this would be subject to the trainer's availability and cannot be guaranteed.
7.6) If the trainer's technology fails and the trainer is unable to run a session, it will be rescheduled to a mutually agreeable time.
