By making a booking, you acknowledge that you have read, understood and fully accept our terms and conditions as detailed below.

Making a booking serves as an acknowledgement that you have read, understood and fully accepted the following terms and conditions. Each clause and sub-clause of this Agreement is independent and operates separately in its own right. The use of the term “horse” is intended to include all equines. In the following terms and conditions, Why Do Horses is collectively referred to as “Why Do Horses”, “we”, “us”, “our” or “the trainer”.

1) Booking

1.1) Bookings must be made by an adult aged 18 years or over

1.2) Booking confirmation will always be sent out. If you have requested a specific date and/or time via our contact page, these details are not guaranteed until a confirmation has been sent to you.

1.3) It is the client’s responsibility to ensure that they attend the session at the correct time, place and date according to the confirmation details. This applies to training sessions and consultations, both in-person and online.

1.4) If you have booked a single session or a package, your booking confirms your attendance for the full duration. Please make every effort to attend each session. If you are unable to attend, please let us know as soon as possible.

2) Fees & Prices

2.1) With all booking confirmations, you will receive an invoice for the service you have booked. The full fee must be paid at least 24 hours prior to the first session by a method acceptable to Why Do Horses. Usual payment methods include card payment and electronic bank transfer. Failure to pay at least 24 hours prior to the sessions may result in your booking being cancelled and the appointment being given to another client.

2.2) Price advertised at time of booking applies. This includes any offers or discounts.

2.3) In authorised circumstances, we may accept cheques or cash but this must be agreed prior to the first session, consultation or workshop.

2.4) Payment plans may be available upon request.

2.5) In the instance whereby a payment plan has been set up, but payments are not completed in full, we will seek to recover the remainder of the payment through a debt recovery company.

3)Refunds and Cancellations

3.1) Appointments can be cancelled or rescheduled up to 24 hours prior to the scheduled appointment time with no charge. This can be done by contacting us via phone on 07700 166060, email at hello@whydohorses.com or the online form on this website.

3.2) If prior notification is not given at least 24 hours in advance, you will be charged for the missed appointment in full. Refunds will be considered on a case by case basis for exceptional circumstances only.

3.3) We reserve the right to cancel training sessions (group sessions, individual training, workshops, seminars and consultations) at our discretion. It is infrequent but if Why Do Horses needs to reschedule a session, such as in an emergency or due to adverse weather conditions including extreme heat, you will be offered a replacement date. This will be a day mutually convenient for individual training and consultations

For group sessions a replacement date will be discussed. Up to two possible replacement sessions will be offered to accommodate all clients.

3.4) In the event of inclement weather, where a sheltered area, such as an empty stable or barn area, is available an alternative lesson will be offered. This could include content such as training theory or cooperative care. Where an alternative provision is offered, but is subsequently declined, a refund will not be issued.

4) Equipment and Handling

4.1) All training techniques used by Why Do Horses are kind, fair and effective.

4.2) Why Do Horses does not support the use of overly aversive or punitive techniques. Louise is a pro-positive trainer meaning that her preferred method of training is reward-based, however she supports and coaches those transitioning from more aversive methods. Therefore, the use of negative reinforcement (commonly termed ‘pressure and release’) is also allowed during sessions.

4.3) The welfare of the horse remains paramount at all times. Therefore, if a client is found to be using overly aversive or punitive training methods during any sessions they will be given an initial warning. If this continues both horse and owner will be asked to leave the class or the trainer will leave the one-to-one session and the client will not be entitled to a refund.

5) Health and Safety

5.1) All appointments must be attended by at least one adult over 18 years of age. Handlers must be aged at least 18 years of age. Children and young people under 18 years of age are welcome to watch from a safe location, but must be accompanied by a person aged at least 16 years of age who is not the horse handler. We accept no responsibility for children at sessions and it is the responsibility of the supervising person to ensure the children’s safety at all times. If any child’s behavior disrupts the session or poses difficulties for any of the horses, we may request the child’s removal.

5.2) If the situation becomes unsafe at any time, Why Do Horses reserves the right to halt the session without issuing a refund.

5.3) All horses should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites.

5.4) To attend a group session, owners must provide evidence that their horse is vaccinated and is up to date with boosters. If you are unsure about vaccinations, please consult your vet directly. This is for the safety of your horse and therefore no exceptions can be made.

5.5) Ensuring that the horse is suitably protected from the potential risk of disease, accident and/or ill health remains the responsibility of the owner at all times.

5.6) Owners are expected to clean up after their horses in and around the training venue. This includes any droppings and hay, amongst other things.

5.7) In a group session or a session taking place in a public outdoor area, all horses must be kept under control.

5.8) Owners are responsible for their horses at all times.

5.9) Please let us know immediately if your horse shows signs of illness or has been in contact with another horse infected with a contagious disease prior to a scheduled appointment.

​5.10) We also ask that you notify us prior to a scheduled appointment, if your mare comes into season or if you intend to bring an entire male.

5.11) We make every effort to ensure safety of both clients and horses during group sessions. By making a booking, you are accepting that participating in an activity with horses and humans of any age poses a risk of injury to your, others and your horse and you agree to indemnify Why Do Horses for all personal injury and damage to property owned by you while attending the training classes. You also agree to make any person who accompanies you to the class aware that they are also there at their own risk.

5.12) All instances of accident or injury must be reported to the trainer at the time they occurred.

5.13) In group sessions, please do not allow your horse to approach other horses in class. Not all horses will respond well to another horse moving into their personal space, so we ask that you respect this.

6) Digital Materials

6.1) All Why Do Horses branded digital materials are the intellectual property of Why Do Horses and are not to be reproduced in any way. It is not appropriate to film or photograph other attendees, their families or their horses either in classes or via our online classes.

6.2) The trainer may ask to take photos or videos of you and/or your horse for records, social media or marketing and advertisements. If you agree verbally to the trainer taking photos or videos of you and/or your horse then you are agreeing to these terms of use.

7) Packages

7.1) If you have paid for a package of multiple sessions, these sessions must be booked within 6 months of the first session.

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8) Online Sessions

8.1) If you are attending online sessions, it is important that you ensure your technology and internet connection are sufficient for you to be able to attend the session and view any videos successfully.

8.2) If your technology fails during a group class, it may be possible for the trainer to catch up with you at a mutually agreeable time, but this would be subject to the trainer's availability and cannot be guaranteed.

8.3) If the trainer's technology fails and the trainer is unable to run a session, it will be rescheduled to a mutually agreeable time.